Support

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24h / 365days

We offer support for our customers

Mon - Fri 8:00am - 5:00pm (GMT +1)

Get in touch

Cybersteel Inc.
376-293 City Road, Suite 600
San Francisco, CA 94102

Have any questions?
+44 1234 567 890

Drop us a line
info@yourdomain.com

About us

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Any questions? +49 228 629 089 81
EN

Privacy notice

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. ‘Personal data’ refers to all data which can be used to personally identify you. You can find detailed information on the topic of data protection in our privacy notice, which is given below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the ‘Legal notice’ section of this website.

How do we collect your data?

On the one hand we gather your data because you send it to us. This may be data that you enter on a contact form, for example.

Other data is automatically captured by our IT systems when you visit our website. This is mainly technical data (e.g. internet browser, operating system or time you accessed the site). This data is collected automatically as soon as you enter our website.

How do we use your data?

Some of your data is collected in order to guarantee error-free provision of our website. Other data can be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to receive information about the origins, recipients and purpose of your saved personal data at any time free of charge. You also have the right to demand that your data is rectified, blocked or deleted. You can contact us at any time via the address indicated in the legal notice regarding this or any other questions relating to data protection. Moreover, you have the right to complain to the responsible supervisory authority.

Under certain circumstances, you also have the right to demand that the processing of your personal data is restricted. You can find details of this in the privacy notice under ‘Right to restriction of processing’.

Analytics tools and tools from third-party providers

When you visit our website, your surfing behaviour may be statistically assessed. This is predominantly carried out using cookies and what are known as analysis programs. Usually, the analysis of your surfing behaviour is anonymised, and the surfing behaviour cannot be traced back to you. You can object to such analysis, or prevent it by not using certain tools. You can find detailed information about this in the privacy notice below.

You can object to this analysis. We will tell you about the various ways in which you can object in this privacy notice.

2. Contact information for supervisory authority

The responsible supervisory authority for the controller of the processing is:

Name: Department for Data Protection and Freedom of Information, North Rhine-Westphalia
Street: Kavalleriestrasse 2-4
Town/City: 40213 Düsseldorf
Telephone: +49 (0) 211 38424-0
Fax: +49 (0) 211 38424-10
Email: poststelle@ldi.nrw.de

3. General details and mandatory information

Data protection

The operators of this site take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy notice.

Whenever you use this website, different personal data is collected. ‘Personal data’ refers to data which can be used to personally identify you. The following privacy notice explains which data we collect and what we use it for. It also explains how this happens, and for what purpose.

We would like to point out that data transmission via the internet (e.g. communication by email) can have security flaws. The seamless protection of your data against third-party access is not possible.

Details of controller

The data processing controller on this website is:

OCZ am Rhein
PRIVATE MEDICAL PRACTICE CLINIC WITH OUTPATIENT AND INPATIENT OPERATIONS
Theaterplatz 26
53177 Bonn – Bad Godesberg

Managing Director: Dr M.R. Raum

Tel.: +49 (0) 228 629 089 81
info@ocz-am-rhein.de

The controller is the natural or legal entity that makes decisions about the means and purposes of processing personal data (e.g. names, email addresses etc.), either alone or in conjunction with others.

Withdrawal of consent to data processing

Many data processing operations can only be carried out with your explicit consent. You can withdraw any consent that you have given at any time. An informal message to us via email is sufficient for this. The legality of the data processing carried out prior to your withdrawal is not affected by this.

Right to object to data collection in specific cases and against direct marketing (Art. 21 GDPR)

If the data processing is carried out on the basis of Art. 6 Para. 1 Letter e or f GDPR, you have the right to file an objection to the processing of your personal data at any time on grounds arising from your own specific situation. This also applies to any profiling protected by these conditions. You can find details of the relevant legal basis for processing in this privacy notice. If you file an objection, we will not process your personal data affected by this any longer unless we are able to demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the data processing serves the establishment, exercise or defence of legal claims (objection according to Art. 21 Para. 1 GDPR).

If your personal data is processed for direct marketing purposes, you have the right to file an objection to the processing of personal data concerning you for the purposes of such marketing at any time. This also applies to profiling to the extent that it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection according to Art. 21 Para. 2 GDPR).

Right to complain to the responsible supervisory authority

In the event of breaches of the GDPR, the data subject has the right to complain to a supervisory authority, particularly in the member state where their residence, place of work or the location of the alleged breach is situated. The right to complain exists without prejudice to other remedies under administrative law or judicial remedies.

Right to data portability

You have the right to have the data automatically processed on the basis of your consent, or in order to fulfil a contract, surrendered to you or a third party in a commonly used and machine-readable format. If you demand that the data is directly transferred to another data controller, this is only carried out to the extent that it is technically feasible.

SSL and TLS encryption

For security reasons and to protect the transmission of confidential contents such as bookings or queries which you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection from the fact that the address field on your browser changes from ‘http://’ to ‘https://’ and a padlock symbol appears on your browser bar.

When SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Information, blocking, deletion and rectification

Within the scope of the applicable legal stipulations, you have the right to information about your saved personal data, its origins and recipients, the purpose of the data processing and, in certain cases, the right to rectification, blocking or deletion of this data free of charge. You can contact us at any time via the address indicated in the legal notice regarding this or any other questions relating to personal data.

Right to restriction of processing

You have the right to demand that the processing of your personal data is restricted. You can contact us regarding this at any time via the address indicated in the legal notice. The right to restriction of processing exists in the following cases:

  • If you contest the accuracy of the personal data stored by us, we usually need time to verify this. While this verification is pending, you have the right to demand the restriction of the processing of your personal data.
  • If the processing of your personal data has been or is being carried out unlawfully, you can demand that your data is deleted rather than restricted.
  • If we no longer need your personal data, but you need it for the establishment, exercise or defence of legal claims, you have the right to demand that your personal data is restricted rather than deleted.
  • If you have filed an objection pursuant to Art. 21 Para. 1 GDPR, your interests must be weighed up against ours. Until it has been established whose interests take precedence, you have the right to demand the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data must – with the exception of its storage – only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or of a Member State.

4. Data collection on our website

Cookies

To a certain extent, internet sites make use of so-called ‘cookies’. Cookies do not damage your computer and do not contain any viruses. Cookies are used to make our offering more user-friendly, more effective and more secure. Cookies are small text files that are archived in your computer and saved by your browser.

Most of the cookies we use are so-called ‘session cookies’. They are automatically deleted when you end your visit. Other cookies remain saved on your end device until you delete them. These cookies enable us to recognise your computer again the next time you visit us.

You can adjust the settings on your browser so that you receive information about the setting of cookies and only allow cookies in individual or specific cases or exclude them generally. You can also activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functionality of this website is restricted.

Cookies that are necessary for the execution of the electronic communication process or provision of specific functions requested by you (e.g. shopping basket function) are saved on the basis of Art. 6 Para. 1 letter f GDPR. The website operator has a legitimate interest in the storage of cookies for purposes of the technically flawless and optimised provision of their services. To the extent that other cookies (e.g. cookies for analysis of your surfing behaviour) are stored, these are treated separately in the privacy notice.

Server log files

The provider of the site automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This information comprises:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of accessing computer
  • Time of server request
  • IP address

We do not perform merge this data with other data sources.

Collection of this data is carried out on the basis of Art. 6 Para. 1 GDPR. The website operator has a legitimate interest in the technically flawless presentation and optimisation of their website, and the server log files must be collected for this purpose.

Contact form

If you send a request to us via a contact form, your details on the request form – including the contact data you have provided – are saved by us for the purposes of processing the request and in the event of follow-up queries. We do not forward this data without your consent.

Processing of the data entered in the contact form is therefore only carried out on the basis of your consent (Art. 6 Para. 1 letter a GDPR). You can withdraw this consent at any time. An informal message to us via email is sufficient for this. The legality of the data processing operations carried out prior to your withdrawal is not affected by this.

The data you entered on the contact form remains with us until either you demand that it is deleted, you withdraw your consent to its storage, or the purpose for which the data was stored no longer applies (e.g. after the processing of your request has been completed). Compelling legal conditions – in particular retention periods – remain unaffected.

Processing of data (customer and contract data)

We only collect, process and use personal data insofar as this data is necessary for the establishment, content-related design or modification of a legal relationship (inventory data). This is carried out on the basis of Art. 6 Para. 1 letter b GDPR, which permits the processing of data to fulfil a contract or precontractual measures. We only collect, process and use personal data on the utilisation of our internet pages (usage data) insofar as this is necessary to enable the user to access our services or for invoicing purposes.

The customer data collected is deleted when the contract is concluded or the business relationship terminated. Statutory retention periods remain unaffected.

5. Analytics tools and marketing

Google Analytics

This website uses functions provided by the Google Analytics web analytics service. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called ‘cookies’. These are text files that are saved on your computer, and which make it possible to analyse your use of the website. The information on your usage of the website generated by the cookie is usually transmitted to one of Google’s servers in the US and stored there.

The storage of the Google Analytics cookies and usage of these analytics tools are carried out on the basis of Art. 6 Para. 1 letter f GDPR. The website operator has a legitimate interest in the analysis of your user behaviour in order to optimise both their web presence and their marketing.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that, within member states of the European Union or other states party to the Agreement on the European Economic Area, your IP address is shortened before being forwarded to the US. Only in exceptional cases will the full IP address be transmitted to one of Google’s servers in the US and shortened there. On behalf of the operators of this website, Google uses this information to analyse your usage of the website, compile reports on website activity and provide the website operator with additional services connected with website and internet use. The IP address transmitted from your browser in connection with Google Analytics is not merged with other data from Google.

Browser plugin

You can prevent cookies being saved by applying the appropriate settings on your browser software. However, we would point out that, in this case, you may not necessarily be able to use all the functions of this website to their full extent. Moreover, you can prevent the collection of the data generated by the cookies and relating to your use of the website (including your IP address) by Google, and the processing of this data by Google, by downloading and installing browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objection to data collection

You can prevent your data from being collected by Google Analytics by clicking on the following link. This places an opt-out cookie on your computer, which prevents the collection of your data when you visit this website in future: Deactivate Google Analytics.

For more information on how Google Analytics handles user data, refer to Google’s privacy notice: https://support.google.com/analytics/answer/6004245?hl=en.

Order processing

We have concluded an agreement with Google regarding order processing, and we apply the stringent regulations of the German data protection authorities to their full extent when using Google Analytics.

Demographic characteristics at Google Analytics

This website uses the ‘demographic characteristics’ function from Google Analytics. This enables reports to be created containing information on the age, gender and interests of the website visitors. This data comes from interest-based marketing by Google and user data from third-party providers. This data cannot be assigned to any specific person. You can deactivate this function at any time via the display settings in your Google account or prohibit the collection of your data by Google Analytics in general as described in ‘Objection to data collection’.

6. Plugins and tools

Google Web Fonts

To ensure the uniform presentation of typefaces, this site used so-called web fonts, which are provided by Google. When you access a site, your browser loads the required web fonts into your browser cache in order to display text and fonts correctly.

For this purpose, the browser you use must establish contact with the Google servers. By means of this, Google becomes aware that our website is being accessed by your IP address. The use of Google Web Fonts takes place in the interests of a uniform and appealing presentation of our online contents. This constitutes a legitimate interest in the sense of Art. 6 Para. 1 letter f GDPR.

If your browser does not support web fonts, your computer uses a default script.

For more information on Google Web Fonts, visit https://developers.google.com/fonts/faq or the Google privacy notice: https://policies.google.com/privacy?hl=en.

Google Maps

This site uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to one of Google’s servers in the US and stored there. The operator of this site has no influence on this data transfer.

The use of Google Maps takes place in the interests of an appealing presentation of our online contents, and to make the places described on our website easier to find. This constitutes a legitimate interest in the sense of Art. 6 Para. 1 letter f GDPR.

For more information on how user data is handled, see the Google privacy notice: https://policies.google.com/privacy?hl=en.

About us

Welcome to OCZ am Rhein! Our clinic for orthopaedics and surgery in the heart of Germany will welcome you with undivided attention, top-quality diagnostics, state-of-the-art facilities and impeccable service throughout your stay.

Contact

OCZ am Rhein
Centre for Orthopaedics and Surgery
Dr Marcus Raum
Theaterplatz 26
53177 Bonn-Bad Godesberg
Germany

0049 (0) 228 629 089 81

Social media

Stay in the loop: we provide you with regular information about our latest developments, our patient service and new services in the field of orthopaedics and surgery. Simply subscribe on Facebook or Instagram!

© 2022 OCZ am Rhein. All rights reserved.
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